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CANCELLATIONS & NO SHOW POLICY

 

You are very important to us at BLUSH Hair & Beauty.

We hold your appointments just for you and ask that if you must cancel or reschedule any appointment,

please provide us with at least 48-hour notice.  This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.

We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.

Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time.  Here is our general breakdown of cancellation fees:

•    Less than 48-hour notice will result in a charge equal to 50% of reserved appointment(s)
•    ‘NO SHOWS’ will be charged 100% of service amount

As a courtesy, we do contact you to confirm the date and time of  your appointment.

Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.

LATE POLICY

 

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.

However if you are late it can affect the remainder of our teams’ day by delaying them for their clients who come in on time.

For this reason, we have set a few general ground rules for such situations.

Clients will generally be allowed a 5-10 minute grace period.  After that time, we will call to check you are on your way.

If you are able to make it in time for your entire treatment to be completed, great!  If not, you may have to reschedule part of your treatment. This will allow us to continue to to our allocated time slots for the next client to ensure they are not kept waiting for their appointment.

Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day. In this case, you will still be charged 100% of the original service(s) scheduled.

Here is a general breakdown of our late fees:

If  the client arrives late but within the allotted time , but has to forgo some parts of the treatment 100% of the booked treatment charge will apply.

If the client does not arrive in time for the service to be completed, you will be charged 100% of the booked treatment.

Again, please remember that your appointments are reserved for you and only you.

These policies allow us the opportunity to ensure the smooth running of our centres.

We very much appreciate your business and adherence with our policies.

PRIVACY POLICY

 

Here at Blush Hair & Beauty we are committed to the General Data Protection Regulations to ensure that the data we hold on clients is both accurate and only used with the explicit permission of the client. 

WHAT INFORMATION WE COLLECT ABOUT YOU

 

We collect information about you when you book an appointment for a service or treatment, visit the salon or barbershop for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

 

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

 

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

HOW INFORMATION ABOUT YOU WILL BE USED

 

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

 

  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments

  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests

  • When you consent to it: we will always ask for your consent to hold and use health and medical information.

 

We will therefore share your information with:

 

  • Providers of our salon software system Shortcuts

 

We have rigorous data protection and security policies in place with all our suppliers.

 

Some of the people working in our salon are self-employed.  Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.

 

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

 

MARKETING

 

We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information.

 

If you have consented to receiving marketing, you may opt out at a later date.

 

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact us on info@blushashburton.co.uk